We are here to help
Help and support
Find nearby branches, get in touch, or browse the FAQs to learn more about our services and how to use them.
Interactive branch network
Branch map
Explore our branches across Libya and find the nearest one using the live map.
Choose a branch
0 branchesNo branches are available yet.
Customer reception hours
Working hours at Al Waha Bank branches
We welcome you at all our branches across Libyan cities for full banking services, while our digital channels remain available around the clock.
Official days
Sunday to Thursday
Opening hours
09:00 AM — 03:00 PM
Additional services24/7
- ATMs available 24 hours a day, 7 days a week
- The banking app and website remain available without interruption
- Customer care is ready for enquiries and urgent services
Contact centre
Contact us
We are happy to hear from you and answer your questions through official contact channels.
Customer Service Center
0900501501Head office
Souq Al-Juma, Tripoli, Libya
Digital support
support@alwahabank.ly
Help and support FAQs
Clear answers to help with your everyday questions.
Customer care
Submit a complaint or comment
To keep service quality high, we welcome your comments and complaints and will handle them with care.
We commit to reviewing and responding within 48 business hours
Full confidentiality & direct handling by Customer Care
Direct Support Channels
0900501501Live tracking
Track your complaint or comment
Enter the email and reference code shown after you submitted. You will see the current stage and the message you sent.
Message statusTracking preview
OWB-SAMPLE-01
ReceivedCurrent stage
Your message has reached Customer Care2
Under review
The team is reviewing the details3
Resolved
The case is closed with a responseEnter your email and reference to see the live status of your message.