Customer service and e-requests

Electronic banking services

Choose the service you need to open the dedicated form and submit your request immediately

Request a local card (Merchant – Maestro – Wafra)

Choose the local card that fits your daily or business needs, and submit the issuance request online so you receive an SMS when it is ready at your preferred branch.

Choose a card type to preview features:

Cash withdrawals from all ATMs in Libya.

Pay at POS terminals with no extra fee.

Instant link to the personal current account in dinars.

Required local card type *

Customer details

Please make sure the details match your official documents

Branch / agency *

Full name (as on official ID) *

Bank account number *

Passport number *

Expiry date *

National ID (12 digits) *

Phone number linked to the account *

Registered email *

Attach ID document *

Please attach a clear copy of a valid ID document (passport or national ID — both sides).

Customer signature *Approved electronic signature inside the box

Click here to sign with mouse or finger (customer signature)

I, the undersigned, confirm that all attached data and documents provided to Al Waha Bank are accurate, and I accept full legal responsibility for them.

Live tracking

Check and track your banking request

Enter the request reference number (shown on screen or sent by SMS) or your national ID to see the card preparation or data-review stage.

Request status:Request tracking sample

OWB-SAMPLE-01

Request received

Details registered successfully

Under review and matching

Matching the account and national ID

Printing and personalisationCurrent stage

Printing the card and encoding the chip

Ready for branch collection

Customer notified by SMS

Tripoli Tower main branchUpdated today

Customer service and cards FAQs

Answers on card issuance, replacements, PIN reset, and data updates.

Issuing and personalising local cards (Maestro, Merchant, Wafra) takes 3 to 5 working days, while international Visa cards take 5 to 7 working days. You will be notified by SMS as soon as the card arrives at your nominated branch.

You can immediately submit a replacement request on this page and enable instant card blocking, or call the free customer-service number (1588), available 24/7, to block the card and protect your balances.

Choose the “Reset PIN” service, verify your identity by entering your national ID and confirming the OTP sent to the phone linked to your account, then create a new PIN.

Updating your data is a regulatory requirement under Central Bank of Libya instructions. It keeps your account, cards, and digital banking services active and helps avoid suspension or freeze of transactions.

A nominal fee is charged to reissue and print the replacement card and allocate a new PIN, according to Al Waha Bank’s approved tariff, and is deducted directly from your current account.

Once any request is sent, you receive a unique reference (e.g. OWB-REQ-XXXXX). Use the “Track requests” section and enter the number or your national ID to see the processing stage in real time.

Start your banking experience with Al Waha Bank

Whether you are looking for a personal account, a payment card, a transfer service, financing for your project, or digital solutions to manage your business, Al Waha Bank offers a range of services designed to support your needs.