We are here to help
Help and support
Find nearby branches, get in touch, or browse the FAQs to learn more about our services and how to use them.
Interactive branch network
Branch map
Explore our branches across Libya and find the nearest one using the live map.
Customer reception hours
Working hours at Al Waha Bank branches
We welcome you at all our branches across Libyan cities for full banking services, while our digital channels remain available around the clock.
Official days
Sunday to Thursday
Opening hours
09:00 AM — 03:00 PM
Additional services24/7
- ATMs available 24 hours a day, 7 days a week
- The banking app and website remain available without interruption
- Customer care is ready for enquiries and urgent services
Contact centre
Contact us
We are happy to hear from you and answer your questions through official contact channels.
Customer Service Center
0900501501Head office
Souq Al-Juma, Tripoli, Libya
Digital support
support@alwahabank.ly
Help and support FAQs
Clear answers to help with your everyday questions.
You can review the available accounts and required documents, then visit a bank branch to complete the approved procedures.
The bank offers local cards including Maestro, Merchant (Tajer) and Wafra, and international cards including Visa Classic, Visa Platinum and Visa Signature.
You can follow the online banking activation guide, or use Waha Pay for individuals and Waha Pro for businesses.
The bank offers financing products for individuals and businesses, including Ijara of benefits, instalment sale, Murabaha, Salam, Istisna'a, Musharaka, and Ijara ending with ownership.
You can use the live rates tool on the website to view available prices.
You can use the phone, live chat, the contact form, or visit the nearest branch.
Customer care
Submit a complaint or comment
To keep service quality high, we welcome your comments and complaints and will handle them with care.
We commit to reviewing and responding within 48 business hours
Full confidentiality & direct handling by Customer Care
Direct Support Channels
0900501501Live tracking
Track your complaint or comment
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