Who we are

Al Waha Bank (مصرف الواحة) is headquartered in Tripoli, Mohieddin Mohammed Fikini Street, Abu Miliana district. You can reach us on 0900501501 or through the contact and complaints forms on this website.

Data we collect

We collect information you submit through account, card, KYC, complaint and career forms (such as name, contact details, identification numbers and supporting documents), as well as technical data needed to operate the site securely (for example server logs).

How we use data

We use personal data to provide banking services, process your requests, meet legal and regulatory obligations, prevent fraud, and improve the security of our channels. We do not sell personal data.

Sharing

We share data only with parties required to deliver the service or by law — including the Central Bank of Libya and other competent authorities, payment networks where a transfer or card service requires it, and processors who host or operate systems under our instructions.

Retention and your rights

We keep records for as long as banking, tax and supervisory rules require. To access, correct or raise a concern about your data, contact Customer Service on 0900501501 or file a complaint from the Help page.